Personal data protection, confidentiality rules, and cookie management

About us

The address of our website is: [https://www.express-online.com](https://www.express-online.com)
Our mobile application is called Express-Online and is available on the Android and iOS stores.

GDPR compliance

The company Perceval, operating the “Express-Online” service implemented on the website [www.express-online.com](http://www.express-online.com), commits to ensuring that the collection and processing of personal data comply with the provisions of the GDPR and the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018. Each form limits the collection of personal data to what is strictly necessary and specifies whether this data is mandatory or optional.

Your rights regarding your personal data

What is personal data? Personal data means any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more factors specific to that person.

In accordance with the provisions of the GDPR and the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, users have the right to be informed, the right of access, the right to rectification and erasure, and the right to portability of their personal data.

• Right to information : Clearly inform the user about how their personal data is collected and used.
• Right of access : Provide full access to the data held about a user upon their request.
• Right to rectification and erasure : Modify or delete a user’s personal data upon their request.
• Right to data portability : Provide users with the ability to retrieve their data in a readable and open format so they can reuse it for personal purposes.

This right can be exercised by mail or email according to the following procedures :

By post :
Perceval-Express
Service Express-Online
06, Rue Saint-Maurice
92000 NANTERRE

By email : laurent.jsa@perceval-express.com

General confidentiality rules for collected data

The personal data collected on the website [https://www.express-online.com](https://www.express-online.com) is intended for use by the company PERCEVAL, which operates the Express-Online site, or for use by express shippers and express carriers registered on the Express-Online platform. This personal data is provided strictly within the framework of connecting express shippers and express carriers and may under no circumstances be transferred or used on behalf of third parties for commercial prospecting purposes.

Personal data collected within the scope of the services offered on [www.express-online.com](http://www.express-online.com) are transmitted and stored according to secure protocols; they are not retained beyond the duration necessary to manage the services provided by the [www.express-online.com](http://www.express-online.com) site.

In accordance with the provisions of Articles 38 and following of Law 78-17 of January 6, 1978, relating to data processing, files, and freedoms, users have the right to access, rectify, and object to the personal data concerning them.

This right can be exercised by mail, fax, or email according to the following procedures:

By post :
Perceval-Express
Service Express-Online
06, Rue Saint-Maurice
92000 NANTERRE

By e-mail : laurent.jsa@perceval-express.com

The “carrier” user can access and modify their data at any time through the “My account” section.

https://www.cnil.fr/fr/le-droit-dacces
https://www.cnil.fr/fr/le-droit-de-rectification
https://www.cnil.fr/fr/le-droit-dopposition

Purposes pursued, retention period, and confidentiality rules according to the data processed

Personal data — all internet users

Contact form

The personal data collected through the “contact requests” submitted by internet users are gathered only to the extent necessary for processing the related “contact requests.” These data mainly include:

• The company name
• The contact’s last name, first name, phone number, and email address

Purposes

The purposes of the processing for which the data are intended are as follows :

• To process the contact request

Retention period and confidentiality rules

These data are retained for a maximum of 3 months after the date of each relevant contact request. Under no circumstances are they shared outside the company for commercial purposes. The Express-Online website uses Google Analytics to measure audience and understand its traffic: [https://policies.google.com/privacy?hl=fr](https://policies.google.com/privacy?hl=fr). Cookies have been adjusted to have a lifespan of 13 months, in accordance with European GDPR legislation.

Purposes

The purposes of the processing for which the data are intended are as follows:

• To measure the audience and understand traffic through the use of Google Analytics.

Retention period and confidentiality rules

Personal data collected as part of the services offered on [www.express-online.com](http://www.express-online.com) are transmitted and stored using secure protocols; they are not retained beyond the time necessary to manage the services provided by the [www.express-online.com](http://www.express-online.com) website.

Processing of collected data

The information collected by the company Perceval is subject to automated data processing, for which Laurent JULIEN SAINT-AMAND is the data protection officer (DPO).

Laurent JULIEN SAINT-AMAND
e-mail : laurent.jsa@perceval-express.com

Management of cookies

When you visit our website [www.express-online.com](http://www.express-online.com), cookies are placed on your computer, mobile device, or tablet.

Definition of a cookie

A cookie is a text file placed on your computer when you visit a website or view an advertisement. Its purpose is to collect information about your browsing and to provide you with services tailored to your device (computer, mobile, or tablet). Cookies are managed by your web browser.

Cookies placed on your computer

• Audience measurement cookies

Audience measurement tools are deployed to gather information about visitors’ navigation. They help understand how users arrive at a site and track their journey. These cookies are intended for audience measurement and do not collect personal data.

• Navigation cookies

Apart from audience measurement cookies, the only cookies installed on your computer are navigation cookies. These cookies allow us to record information related to your computer’s browsing on the [www.express-online.com](http://www.express-online.com) website and help facilitate your visits to the site. Please note that if you delete a cookie or refuse the installation of cookies on your device, you may not be able to access certain services on the website.

• Social media cookies

These cookies allow you to share content from our site with others or let others know about your visit or opinion regarding site content. This is notably the case with “share” and “like” buttons from social networks like Facebook or Twitter. The social network providing such a button may identify you through it, even if you did not use the button while browsing our site. We encourage you to review the privacy policies of these social networks to understand how they use browsing information, including for advertising purposes, collected through these buttons. These cookies have a lifespan of up to 13 months. If you delete or block the installation of social media cookies on your device, you will no longer be able to share or promote content from our site.

CONFIGURE YOUR WEB BROWSER AND MANAGE COOKIES

You can choose to deactivate these cookies on your web browser at any time. Your browser can also be set to notify you when cookies are placed on your computer and to ask you whether or not to accept them. You can accept or refuse cookies on a case-by-case basis or refuse them systematically. If you refuse to accept browser cookies, you will not be able to use the www.express-online.com website.