Questions and answers Carriers

It is free for carriers

You can download the EOL app from the Apple Store if you’re using an iPhone or from the Google Play Store if you’re using a Samsung, Xiaomi, Poco, etc. A download link is also available in your ‘carrier’ area. Note: to log in to the mobile app, you must first be registered as an Express-Online ‘carrier’.

It’s very simple – just go to the registration process here (Link to the registration area) and follow the instructions. At the end of the registration, you will need to upload your valid transport license, a K-bis extract less than 6 months old, and any professional activity document that may be requested.

To access your online ‘carrier’ space, you must first be registered as a ‘carrier’ on the Express-Online platform. You can then manage your company, your drivers, and your professional documents. To register as an Express-Online carrier, go here (Link to the registration area).

You can log into the Express-Online mobile app as soon as your ‘carrier’ registration is complete here (Link to the registration area) and has been validated by our team.

Your registration will be effective once the documents you submitted have been verified and validated by our team. This verification takes 24 to 48 hours.

The ‘carrier’ member agrees to be reachable at all times during the mission and to carry it out under the best conditions of safety and quality. They also agree to inform their client in case of any issue or delay exceeding 30 minutes compared to the agreed commitments.

If there’s a problem before, during, or after the transport, you must contact the operations department of your co-contracting express charterer to find a quick and appropriate solution. The contact info will be in the mission confirmation you receive.

To be offered deliveries, you need to register your company and vehicles on the Express-Online platform. Once registered, you’ll need to download the mobile app from your ‘carrier’ area, the Apple Store, or Google Play. You’ll then receive pricing offers and availability requests via the app.

Each carrier can register between 1 and 5 vehicles.

Yes, absolutely. If you have a safety advisor for ADR transport, you’ll need to upload a copy of their certificate at the end of the registration. If the advisor is external to your company, also provide a letter confirming they accept the role. You must also enter your ‘ADR’ rate for registering vehicles. Likewise, if you have refrigerated vehicles, enter your ‘fridge’ rate instead of ‘general goods’. For other categories (e.g., live animals, suspended transport), please contact us at support@express-online.com.

Every charterer is legally required to pay transport invoices within 30 days, in accordance with Article L. 441-11 Paragraph 5 of the Commercial Code amended by Ordinance No. 2019-359 of April 24, 2019. The carrier can hold the charterer liable in case of payment delays.

The Express-Online service is a matchmaking platform between express charterers and carriers. It does not take part in forming or executing transport contracts and does not offer any guarantee of payment. However, if a ‘partner’ charterer fails to meet obligations, they will be removed from the platform.

Yes, because it allows them to be geolocated and respond to availability requests.

Once your registration has been validated, your pre-registered drivers will receive instructions to download the mobile app on their smartphones and activate their accounts. They can then be geolocated during the week (with their consent), and you’ll receive delivery offers linked to their vehicle movements.

No, that information is reserved for the carrier account ‘administrator’.

No, only the ‘administrator’ carrier can respond to notifications (alerts).

You can download the EOL app from your ‘carrier’ area or directly from the Apple Store or Google Play Store. Once your carrier account is validated, you can log in directly to the app.

Once your registration is validated, you can log into the Express-Online app to receive ‘notifications’ on your smartphone.

You can manage your business, drivers, vehicles, and documents by logging into your carrier space at www.express-online.com